Watch Out World – Here Comes Sollé!
Please help me welcome Itai Boublil to Sollé Coaching as VP of Business Development & Marketing. But there's more... keep reading! read more »
If You Can’t Be A Good Example, Be A Bad One: Cue Chase Bank
Do you have toxic people on your staff? Yes, trainings and mystery shoppers cost money. But have you considered the opportunity cost of bad customer service? When you lose customers (and all businesses do), do you follow up with them to see what happened or what circumstances changed?
And most importantly: Do you monitor your business and your brand for when customers like me are upset and vent online? Every person is a media outlet. Every person is a publisher now. What does that mean for your brand? read more »
Business Owners – 9 Ways To ReFocus!
As business owners, saying we are busy is an understatement. If we had 12 more hours in a day, we would still need more. So it is normal that many of us lose focus at times while putting out the daily fires.
Here are some words of wisdom from real business owners, entrepreneurs, and yours truly to help you refocus as you begin 2011. read more »
Tools For Success – Do You Have This Tool?
You don't actually have to invent the tools. You don't have to invent the next Google. Or invent the drug that cures cancer or diabetes (although you'd be my personal hero if you did). You don't have to invent an incredible tool in order to make things happen. You just have to know how to use them.
Cue Starbucks. They took: read more »
Take Charge Leadership (by General Colin Powell)
A while back, I had the opportunity to listen to a presentation by General Colin Powell on Take Charge Leadership. It was one of the most inspiring management presentations I attended and would like to share my notes from it with you here. Please note that all of the content originates with General Powell, I'm simply the messenger.
1) Every group of human being has to believe they are: read more »








In the online world, people don't want hard-selling. They don't want you to go on and on about your services. (excerpt from On Social Media - No One Cares About You)